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Shipping Policy

                                                          AT THE LAVENDER


Shipping Policy


Updated December 26, 2023


  • Order Processing Time: Orders are typically processed and shipped within 3 business days from the date of confirmation purchase.

  • Shipping Rates: Shipping rates are calculated based on the weight of the products and the destination. Customers can view the shipping costs during the checkout process. 

  • Shipping Methods: We offer standard and expedited shipping options for physical products. The estimated delivery times and costs for each method will be displayed during the checkout process.

  • International Shipping: International shipping rates may occur for selected items. If stated on the product and information regarding shipping destinations for international shipping will be provided at check out. 

  • Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information.  

  • Delayed or Lost Shipments: We are not responsible for delays or lost shipments caused by factors beyond our control, such as weather conditions, customs issues, or carrier-related problems. 

  • Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

  • Address Accuracy: It is the customer's responsibility to provide accurate shipping information. We are not responsible for packages delivered to incorrect addresses provided by the customer.

  • Returns Due to Incorrect Address:If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipment.

  • Contact Information:If you have any questions or concerns about your order's shipping, please contact our customer support.

  • Third party shipping and policy information are out of our control for concerns, please contact their customer service to resolve any issues with their shipping.

  • Amazon product shipping is generated at the end of every order and different shipping options are available for customers. Amazon shipping orders can be viewed from your tracking number and login into your account to check on orders from the drop down menu. 


Note: This shipping policy is subject to change without notice. Please review this policy periodically for any updates. However, we will do our best to assist you in resolving any shipping issues.

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